Our friendly front desk staff are ready to schedule an appointment. Before you schedule an appointment, here are some things we want you to know.
Continuity of care improves quality of care
We require that you choose a primary healthcare provider. Every effort is made to schedule all your appointments with your chosen provider or a member of their care team.
Convenient Access
Our goal is to meet your need at the time of your need. We will do our best to schedule your appointment at a time that is good for you. We are often able to honor urgent requests the same day you call.
Saturday morning office hours
We offer Saturday morning appointments at our Westfield location. A limited number of routine and preventive care appointments are scheduled during those times. This also allows us to meet acute care needs of patients
Access after the office has closed
Calls received after our office has closed are transferred to an answering service staffed by a Registered Nurse able to discuss your urgent medical need. If necessary, the nurse will discuss your situation with the on-call physician of Westfield Family Physicians, and the on-call physician can often return a call to you within 30 minutes.
Language Services
Clear communication is vital in healthcare. If English is not your primary language, when you schedule an appointment, please let the receptionist know you need a translator. Translation services for other languages are available.
Do you have a friend that is bilingual? It is often best for you bring an interpreter with you.
Your health plan
We encourage you to be an informed consumer by knowing what your health plan covers. There are hundreds of plans and healthcare policies, and we do not know what each individual policy offers. If you have questions or are unsure of coverage, call the member services phone number of your health plan, often printed right on your insurance card. If you do not have insurance and wish to enroll in a plan, call the county Get Covered Helpline at 1-888-753-7315.
What to bring to your appointments
You should bring insurance cards, driver license or picture ID, any paper work that needs to be completed, and all of your medications you take regularly.
- Insurance Cards
- Driver's license or Picture I.D.
- Paperwork
- Medications
Canceling Scheduled Appointments
We understand that at times it is necessary to cancel a scheduled appointment. We simply ask that you cancel at least 24 hours in advance so that we are able to make that appointment time available to another patient. Late cancellations are considered a no-show, and if you continually no-show 3-4 times within a one year period, we may find it necessary to release you from the practice.
Co-pays
Some healthcare services require that you pay a co-pay at the time of service in accordance with your health plan’s guidelines. Please be familiar with your co-pay obligations and bring a cash, check, or credit (or debit) card payment with you. We also offer a convenient online bill payment service right at the top of this web page.
Changes in demographics
At times we may need to contact you concerning a healthcare matter. It is extremely important to always let us know when there are changes to your address, phone number (home, work, mobile), email, and insurance coverage.
Billing matters
We understand that healthcare billing can be confusing. We have billing staff at our Westfield location ready to answer questions you may have concerning your billing statement. We will work with you and your health plan to understand your policy, including copay, deductibles, and other billing matters. We do charge a $12 late fee for personal balances 60 days overdue. Our goal is to provide continued service to our patients but at times we find it necessary to release patients due to unpaid bills. It is our office policy to release patients whose accounts are sent to a collection agency more than once.
Uninsured patients
Patients are not denied access to services because of they are unable to pay on the service date. However, patients that do not pay their bills within 120 days may be discharged from our practice. For your convenience, you may pay your bill online right at the top of this web page.
Please share your concerns with us
We strive for excellent service and continuous quality improvement. Please communicate to us any concerns you have regarding any part of your visit. Our office manager may be available to meet with you in person or by phone at your convenience if needed. You may receive and fill out a patient concern form here, or from one of our receptionists. Our goal is to resolve problems and better meet your needs.
