Patient-Centered Care

NCQA Recognition – Patient-Centered Medical Home

Patient Centered Medical Home

Patient-centered models are taking hold in communities across the country to achieve what healthcare reform movement refers to as the Triple Aim:


  1. Improve the health of the population,
  2. Enhance patient experience of care with better quality, access, and reliability, and
  3. Control healthcare costs.


Both offices of Westfield Family Physicians have received the highest level (level 3) recognition as a Patient-Centered Medical Home™ (PCMH) by the National Committee for Quality Assurance (NCQA).


We are continually developing the disease management and health maintenance tools in our computer system, to deliver evidence-based care to patients with chronic conditions such as diabetes and hypertension, in an effort to truly make a difference in the health and well-being of our patients.

NCQA Recognition – Diabetes Care

NCQA recognized

The National Committee for Quality Assurance (NCQA) and the American Diabetes Association (ADA) have awarded our 6 physicians recognition in the Diabetes Recognition Program for providing quality care to their patients with diabetes. The Diabetes Recognition Program was designed to improve the quality of care that patients with diabetes receive by recognizing clinicians who deliver quality diabetes care, and by motivating other clinicians to document and improve their delivery of diabetes care.


To receive recognition, which is valid for three years, the physicians submitted data that demonstrates performance that meets the Program’s key diabetes care measures.  These measures include eye exams, blood pressure tests, nutrition therapy and patient satisfaction, among others.  When people with diabetes receive quality care as outlined by these measures, they are less likely to suffer complications such as heart attacks, stroke, blindness, kidney disease and amputations.

“The patient-centered medical home promises to improve health and health care. The active, ongoing relationship between a patient and a physician in medical homes fosters an all-too-rare goal in care: staying healthy and preventing illness in the first place. PCMH Recognition shows that Westfield Family Physicians has tools, systems and resources to provide their patients with the right care at the right time.”


– Margaret E. O’Kane, NCQA President

Patient Advisory Board

In 2009, we started working with a Patient Advisory Board. We have been blessed to have a very engaged, honest, thoughtful group of patients advise us on various topics to make our office more patient-centered.


Board members from various parts of the county meet several times each year to discuss current topics of interest that benefit the organization and the patients who have been entrusted to our care.

Contact Us

Westfield Family Physicians

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Patient Portal

westfield office

138 East Main Street

P.O. Box 10, Westfield, NY 14787

Phone: (716) 326-4678

Fax: (716) 326-4641

sherman office

115 East Main Street

P.O. Box 570, Sherman, NY 14781

Phone: (716) 761-6144

Fax: (716) 761-6156

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